Complaints Policy

At Safehamsters, we strive to provide an exceptional user experience built on the pillars of integrity, transparency, and a genuine commitment to our customers. However, we understand that there may be instances where our services fall short of your expectations. In such cases, we encourage open and constructive communication, as we believe that addressing concerns promptly and effectively is crucial to maintaining the trust and confidence of our valued users.

If you have a complaint or concern regarding our platform, services, or any aspect of our operations, we have established a straightforward and accessible process to ensure that your voice is heard and your issue is addressed in a timely and satisfactory manner.

To file a complaint, you can reach out to our dedicated Customer Support team through the following channels:

  1. Email: [email protected]
  2. Fill the contact form:
First Name
Last Name
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When submitting a complaint, please provide as much detail as possible, including:

  • A clear description of the issue or concern
  • Any relevant dates, times, or transaction details
  • Screenshots or other supporting documentation (if applicable)
  • Your contact information for follow-up purposes

Our Customer Support team is trained to handle complaints with professionalism, empathy, and a genuine commitment to finding a resolution that meets your needs. We strive to acknowledge all complaints within 24 hours and provide an initial response outlining the steps we will take to investigate and address the matter.

In the event that your complaint requires further investigation or escalation, we will keep you informed throughout the process, providing regular updates and maintaining open lines of communication until the issue is resolved to your satisfaction.

We value your feedback, both positive and negative, as it helps us continuously improve our services and maintain the highest standards of excellence. Rest assured that all complaints are treated with the utmost confidentiality and will in no way impact your ability to use our platform or access our services.

At Safehamsters, we are dedicated to upholding our Code of Ethics and ensuring that every user experience is one of trust, transparency, and exceptional service. We appreciate your patience and cooperation as we work diligently to address any concerns you may have.